Shipping Policy

Processing Time

Orders are typically processed within 1 business day of receiving payment (but are often dispatched the same day if received before 2pm).
Please note that processing times may be extended during peak seasons or promotional events.

Shipping Rates

We charge a flat rate of £4.99 for shipping on all orders within mainland UK.
Sorry, but we are unable to offer international shipping at this time.

Shipping Methods

We ship all our orders using Royal Mail Tracked 48.
Orders are typically delivered within 2 -3 working days, including Saturdays, but not Sundays or Bank Holidays.

Please note that the estimated delivery times are provided by the shipping carrier and may vary based on factors beyond our control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
You can track your order by entering the provided tracking number on the carrier’s website.

Shipping Delays

While we make every effort to ensure timely deliveries, shipping delays may occur due to unforeseen circumstances, such as weather conditions, customs processing, or carrier disruptions. We appreciate your understanding in such situations.

Incomplete or Incorrect Addresses

Please ensure that your shipping address is complete and accurate during checkout. We are not responsible for orders shipped to incorrectly entered addresses. If a package is returned due to an incomplete or incorrect address, additional shipping charges may apply for reshipment.

Contact Information

If you have any questions or concerns about our shipping policy, please contact our customer support team at hello@monkeyfungi.com.